We have you covered.
We understand that help and support are essential in order for you to be successful. In addition to the already easy to use content management tools, we created complimenting video help so you can see how to update your website and then try it yourself.
Have a question? Search the Knowledge Base 24/7. Have an out of the ordinary question? Use Elexio’s state of the art extranet to get your question to the best person on our staff that can help.
We really want you to know how to use the content management system inside and out. That is why we offer FREE unlimited basic help webinars. That is also why we offer live remote help where we can invest time with you to make sure you know exactly what you are doing. Best yet, if you call, a warm and friendly voice will greet you.
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Free Help WebinarsTop
It is important that your entire staff be proficient at using the Elexio content management tools. FREE help sessions are provided each week to cover the basics of the content management tools (i.e. control panel, pages, files, calendars, etc.). You are encouraged to sign up as many staff members as you like and as often as you like. Registration for these basic help sessions can be done at www.myelexio.com (the Elexio client extranet). These sessions are extremely valuable for those who have been newly assigned to manage your website tasks, new hires, or simply as a refresher. If you, anyone on your staff, or volunteer(s) falls into these categories, have them join in on one of the remote help sessions - FREE of charge. Now you and your ministry will always have a FREE way to get help for anyone you need and begin to utilize your content managed website to the fullest. (For Question & Answer help sessions or Advanced Help sessions you can buy additional blocks of time.)
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Video HelpTop
Content management systems (CMS) usually have written help; however, most people learn better by watching and then trying it themselves. That’s why Elexio provides written help – but more importantly video help 24/7. There are 47+ one to three minute videos. For example, there are videos on how to login to the CMS tools, how to create your website menu, how to create a webpage, how to edit a webpage, how to create a link on a page, how to insert a picture on a page, how to enter events in your calendar, plus many more.
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ExtranetTop
We invested hundreds of thousands of dollars developing an extranet that includes a support request system that stores all your interactions with us in one central place.
Anytime day or night, when you have a question, you search the extranet knowledge base which contains hundreds of answers to commonly asked questions. If you have an uncommon question, then you submit a support request. Monday through Friday 9-5pm a person on our staff personally directs your request to the person on our client service team that is the best suited to help you. Our entire team of staff members use the extranet to respond to you and all the interaction is stored on your account. The next time you need help, our staff has your account history at their fingertips.
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Live Remote HelpTop
Since 60% of people are kinesthetic learners (they learn by trying it themselves), Elexio’s offers live help for your staff. Elexio offers help sessions for novice users and advanced users, plus Question & Answer sessions and sessions on specific topics like e-commerce.
Here is how it works: an Elexio specialist connects your staff into our online help center where everyone can experience the content management tools and talk together on a conference call. The specialist demonstrates how to use the content management tools effectively and answers questions. This is a very effective way for you to learn.
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Additional AssistanceTop
After your new website goes live, what happens when you want to expand your web ministry even further? What happens when you think of the next big thing that you want to do on the web? Beyond all the training and the client extranet, our most popular website solutions include an ongoing Assistance Plan. The Assistance Plan provides you with access to our knowledgeable staff and ensures that you have help when you need it.