Frequently Asked Questions
Please review the following FAQs for the ELEXIO Online Giving solution.
What is ELEXIO Online Giving?
Accepting online tithing & donations for your church or organization is as simple as checking your email with ELEXIO. At the click of a button, contributors can login and manage their giving profiles. In less than 30 seconds, they could set up a one-time gift, an automatic recurring donation, and view their giving history.
At the same time, ELEXIO provides your staff an array of powerful reporting tools. You can view online giving trends, weekly or monthly reports, and even set up custom reports and campaigns.
How do I use ELEXIO Online Giving?
Please contact an ELEXIO Sales Consultant to review this solution and the expanded line of church software solutions.
What ELEXIO Giving solution are available for my organization?
ELEXIO has created a variety of tools to make use of electronic giving such as the following:
- Online (various portals)
- Kiosk giving
- Text giving
- Forms payments (Event Registrations)
- Shopping cart
Regarding transactions, how soon does the money go into the church's account after you take out the transaction fee?
Money from Credit Card/Check Card transactions are deposited into the church's account within 2-3 business days. Money from ACH (e-check) transactions take a few days to be deposited into the church's account. The reason for the delay in ACH is for verification that the funds are there, whereas Credit Cards/Check Cards have real-time validation of availability of funds.
Who is liable for card information and cleaning up the mess if a cybertheft takes place?
If Elexio.com was at fault for a data breach, then we would be liable. Only recurring transactions have the credit card or bank account information stored within our system. Only 20% of transactions were reoccurring, and thus would have credit card/bank account information stored. Also, Credit Card Companies and Merchant Account providers take a great deal of precautions to protect their accounts and provide assurance against fraud. All single transactions are processed over a 256 bit transaction encryption from the users’ computer to the merchant. Once the transaction is done, all sensitive data is immediately deleted upon processing. If a hacker did get in to the system (say they stole a high level password) they would still have to find the data, and then if they did come across the data it would look like a big pile of garbage. They would then need to decrypt this pile of garbage and if (big IF) they are able to decrypt it, they have a pile of numbers they would need to match up with names and addresses stored in a separate place before they would be able to charge a card. You can rest assured that if there is any kind of credit card fraud it will not have happened on our end.
What happens if there are insufficient funds in a payment?
Credit Cards/Check Cards do real time validation to ensure availability of funds. ACH does not. If an ACH request is processed and there is NSF, there is a 3.00 charge. This is charged by the ACH merchant account provider, and we do not have any control over this rate.
We know that we will have to enter the ELEXIO giving into our software package like we would do today if we got a check. Is it possible to download the giving into a transferable file for our new church software package?
Yes, you will be able to download it in a CSV file, which most software packages can handle. As for the specifics of importing it into your software, you would have to ask your vendor about that.
We'd like to test our ELEXIO account with a few people first before we offer it to the entire congregation. Will this be possible?
Absolutely! This is a great way to get started with your ELEXIO account. Testing not only allows you to get familiar with ELEXIO, but also helps build confidence with the product among your team.
Is recurring giving really that important?
Approximately 80% of Americans live on a monthly budget and their effectiveness as stewards is largely based on a monthly commitment to giving. As distracted as our culture can be, automatic recurring giving is welcomed by givers and mission leaders alike. Over a 5-year period, we have seen a 95% retention rate with monthly recurring donors. This kind of retention rate would not be possible without automatic recurring gifts. While ELEXIO's costs are minimal, it can lead to enormous growth through recurring giving!
Could you help me present this to my board/leadership?
We would be happy to do a conference call, a webinar or a board meeting/speaker phone short presentation. We would be glad to do whatever we can to help bring early unity and focus for the mission's sake. These tools can have a very positive effect on your organization's funding. The two key ministry contacts between Elexio.com and your organization are your admin and leader/advancement people.
What payment types does ELEXIO offer?
We offer all the major card brands: VISA, MasterCard, Discover, and American Express; additionally, we also process ACH/eCheck transactions.
Can we setup fund designations? (i.e., Tithes, Building Fund, Missions, etc.)
Yes, you can create funds that are specific to your organization's needs. For example, a donor could submit a single $800 donation, but split that $800 over the various funds you choose to offer: Tithe, Offerings, Building Fund, Youth Ministry, Missions, etc.
How will I know a donation has been made?
In additional to real-time reporting, ELEXIO offers email notifications for donations. We provide a daily batch summary of your account's activity, and your donors will receive an email receipt for any gift processed.
How secure is ELEXIO Online Giving?
We are a Level 1 PCI Compliant Service Provider. Meeting the rigorous requirements of the Payment Card Industry Data Security Standards (PCI or PCI-DSS) means we meet the highest standards for security set forth by the Card Brands. Any organization that stores, processes, or transmits payment cardholder data, no matter what size, must meet these security standards to ensure security of your donors' sensitive payment information.
How long will it be before I can start taking donations?
Less than twenty-four hours from the time your merchant account application is approved. Merchant account applications usually take 1-2 business days to be approved.
How do we start?
When you are ready, click the Sign Up button on our homepage. If you have more questions contact us.